Frequently Asked Questions

WHO WILL CLEAN MY HOME?

Your home will be cleaned by a regularly assigned, fully trained, Lizzies Maid. For security and peace of mind, all Lizzies Maids employees are uniformed, bonded as well as body and bag searched. In addition, extensive background checks are done. While in your home, no staff member is allowed to smoke.

AM I POTENTIALLY LIABLE FOR WORKER’S COMPENSATION, INSURANCE OR TAXES?

Many homeowners are not aware of their potential, personal liability regarding work related injury and personal income taxes for independent home service workers. Don’t worry! Lizzies Maids takes care of this for you.

HOW WILL OUR RELATIONSHIP WORK?

In order to fully understand your needs and feelings, we rely on a report-back system in which every aspect of our staff’s behaviour is evaluated. If you’re happy, tell a friend – if you are unhappy, tell us immediately.

HOW DO I KNOW YOU’LL DO A GOOD JOB?

No one in the industry goes further to ensure a higher quality cleaning than Lizzies Maids. All our employees receive thorough training. Our maid leaves behind a customer satisfaction report after each visit for rating and comments. We also provide significant incentives to all employees for the quality of their work, judged by our clients. Should there be problem, call us and we will correct it.

DO I NEED TO PROVIDE ANY SUPPLIES OR EQUIPMENT?

You will be required to supply chemicals and general household cleaning equipment. Rest assured that our staff is familiar with all supermarket shelf products; however our teams carry their own chemicals and equipment.

WHAT WILL LIZZIES MAIDS DO IN MY HOME?

Our service includes the dusting of skirtings, pictures, lampshades, knick-knacks, windowsills, furniture, basic light fixtures and vacuuming throughout. Cupboard fronts are spot cleaned, floors are washed, and the kitchen and bathrooms are sanitized the old fashioned way. We will try our best to accommodate all your cleaning needs. All instructions are taken from the client. All ironing requirements & folding of laundry instructions e.g. pleats, collars, cuffs must be instructed by the client.

DO I HAVE TO BE HOME WHEN THE MAID ARRIVES?

Most of our clients are not – the choice is yours – for security, only the professionals who clean your home have access to the keys. For added security, keys are coded individually and cross-referenced separately. If you choose not to provide a key and we are unable to access your home for a scheduled cleaning, you may incur a lockout charge.

AT WHAT TIME WILL THE MAID BE AT MY HOME?

Our normal workdays are Mondays through Saturdays. Lizzies Maids will be dropped at your home on a route and roster system. We already start dropping off as early as 06h00 in areas closest to our office, moving north on a roster and route, leaving one area for the next. Unfortunately specific times cannot be guaranteed due to traffic and staff problems.

ARE MY VALUABLES SAFE WITH LIZZIES MAIDS?

If you have any special valuables, heirlooms or irreplaceable items, please put them away. Kindly note that all valuables e.g. jewellery, money, foreign currency must be locked away so that there can be no temptation. Lizzies Maids do not take responsibility for any claims on breakages and alleged theft allegations. All supervision to be under taken by the client.

ARE YOU THE MOST EXPENSIVE?

No – nor are we the cheapest. We believe that when you consider all aspects of Lizzies Maids programme – our consistent quality and reliability – you will find that we are the best value in the business.

WHAT DO I HAVE TO DO BEFORE CLEANING?

In order to give you the greatest value, and the time we spend in the home can be as efficient as possible, we ask that you pick up clothing, toys and other household items.

WHAT IF I HAVE TO CHANGE THE SCHEDULED CLEANING?

Due to the advanced scheduling of Lizzies Maids, we would appreciate a 48-hour notice for changes. Unfortunately we may find it necessary to charge a fee when short notice is given and we are unable to reassign the maid.

HOW DO I PAY FOR THE SERVICE?

Contract Clients - To pay as per our terms and conditions discussed in the Service Agreement. COD Clients - Payment is required prior to service going out to client. A fee will be assessed for all returned cheques.

If you have any further questions, please do not hesitate to contact us.